Basic	Silver	Gold
Online help	+	+	+
QPack Forum	+	+	+
Orcanos Helpdesk	-	+	+
Email Support	-	+	+
Phone Support	-	+	+
Support Hour	$85/Buy	+	+
5 hours bundle	$404/Buy	+	+
10 hours bundle	$765/Buy	+	+
Training Hours	$100/Buy	$90/Buy	$80/Buy
Training Bundles discount	Request a Quote	Request a Quote	Request a Quote
Upgrades and bug-fixes	+	+	+

   

Online Help

Online help at http://www.orcanos.com/helpcenter free of charge

   

Orcanos Forum

Orcanos forum http://forum.orcanos.com/ free of charge

   

Orcanos Helpdesk

Orcanos helpdesk is available at http://212.143.225.187/helpdesk(requires registration through our support team, at support@orcanos.com)

   

Email Support Response Time

Email Support: support@orcanos.com  

For Silver/Gold only

Our support team will get back to you within 1 business day

The support service will be provided only during working hours, i.e.: Sunday-Thursday, 9:00am -  5:00pm, excluding Israeli national holidays. Orcanos is located in Israel (GMT+2)

  

QPack Upgrades and bug fixes

Orcanos will provide customer with modifications, updates, enhancements and new releases of QPack, made by Orcanos, when such modifications, updates, enhancements and new releases are generally available to Orcanos customers.

   

Support Limitations

Without limitation, Support and maintenance Services do not cover: (i) custom engineering support, (ii) migration of data to QPack, (iii) integration of QPack with Other Applications, (iv) Content maintenance or (v) other customization work.  

 

It is also understood and agreed that Orcanos will not be responsible for any IT problem, such as hardware problems, database backups, file server backups, etc. Also Orcanos will not be responsible to any server/database modifications done by Customer employees.