Customer Service
Achieve full MDR compliance for Post Market surveillance and Market surveillance. Easy to use, configure, and seamlessly integrate with Quality Management and Design Control.
Manage Customers and Customer Sites (PMS)
Orcanos Service Center is integrated to the ALM and Quality Management system. Its the place were your customers can report service calls, which can be later addressed by your support team.
Easy of use, Simple configuration.
One-stop-shop Helpdesk Ticketing/Complaints for Quality & ALM
Manage service call lifecycle and customize statuses
Addresses risks, safety issues, mitigations, CAPA and more
Full configuration of Service Call/PMS Workflow
Service call workflow: initiated by customers or agents for new service requests. Assigns an agent to handle the request
Predefined workflow: The system automatically routes the service request to relevant stakeholders until resolution
Proactive requirements: Monitoring historical data from adverse events, consumer complaints, and service calls (which is considered " reactive')
Customer Service Dashboard
Track customer service calls using filters, Google Maps, nd many other professional dashboard panels.
Track calls related to complaints
Monitor missed service calls
Filter Calls by customer/distributor
Easily differ between open calls vs. closed calls
Discover how to conduct proper post-market surveillance with Orcanos. Give it a try today.
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